Virtual Assistant, Admin Assistant, Data Entry, Sales, Customer Service

ID SCORE 38
My background includes serving as a customer service associate, sales and admin and virtual assistant within both call-center and home based jobs.

Age: 30
Gender: Female
Date Posted: 2017-12-28
Availability: 1 month notice
Availability Date: 2018-01-15
Desired Salary:
₱ 55,000 13,750 per week
USD $ 1,101 275 per week
AUD $ 1,493 373 per week
EUR € 1,044 261 per week
GBP £ 886 221 per week
Educational Attainment: College Degree
Current Employment Status: Recently unemployed, looking for my next job
Employment Type: Full Time
Number of hours per week:
40+

Detailed Summary:
My background includes serving as a customer service associate within both call-center and home based jobs. Most recently, I worked on the real estate company as a virtual assistant for Keller Williams Realty, where my responsibilities included marketing such as creating and sending flyers and postcards, setting up an appointment, transaction coordination and SEO.   
 
Previously, I worked within two high-volume customer-support call centers for a major financial institution such as American Express and Ally Auto Finance previously called GMAC Auto finance. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, card being cancelled, and fraud issues). I consistently met my call-volume goals, handling an average of 80-90 calls per day. I gained considerable customer service and billing skills in working for 3 financial institution including Capital One for more than 8 years.   

Summary of Experience:

June 2016 to January 10, 2018 Keller Williams Realty Phoenix, Arizona

ISA

Call Seller Leads
Call Buyer and Nurture the leads
Admin Task (dotloop,greensheets, flyers and SEO)
To provide factual information and be compliant in every call.

Have undergone training for Mojo, Vulcan7, Followupboss and Eedge, Top Producer, Boomtown and CINC


November 4, 2015 to June 2016 Keller Williams Realty Pembroke Pines Florida

ISA

Call Expired and FSBO leads
Call Buyer and Nurture the leads
Admin Task (dotloop,greensheets, flyers and SEO)
To provide factual information and be compliant in every call.

Have undergone training for Mojo, Vulcan7, Followupboss and Eedge, Top Producer, and Boomtown


October 5, 2012-October 15, 2015 Hinduja Global Solutions Quezon City

Customer Care Professional/ Sales Representative

To help card members with any concerns regarding the account or card such as billing, lost/ stolen card etc.
Offer upgrades or totally brand new card for an additional account.
To meet the expectation of the company thru stats and metrics.

November 28, 2008- June 2012 Sykes Marketing Incorporated Mandaluyong City

Collection Specialist/ Customer Service

Collect an auto payment and assist customers with their statement.
To provide factual information and be compliant in every call.
To meet the expectation of the company thru stats and metrics.


April 8, 2007 NCO Financial Systems Quezon City

Collection Specialist/ Skip Tracer

Collect credit card payment and skip trace or search for possible contact information
To provide factual information and be compliant in every call.
To meet the expectation of the company thru stats and metrics

Skills

Personal

    Ability to Understand and Follow Instructions
  • Excellent Skill Level. Skilled Professional.

  • Adhere to Structured Timetable
  • Excellent Skill Level. Skilled Professional.

  • Attitude is Positive and Friendly
  • Excellent Skill Level. Skilled Professional.

  • Creativity
  • Excellent Skill Level. Skilled Professional.

  • Effective Communication
  • Excellent Skill Level. Skilled Professional.

  • Focus and Attention to Detail
  • Excellent Skill Level. Skilled Professional.

  • Information Gathering and Documentation
  • Excellent Skill Level. Skilled Professional.

  • Initiative
  • Excellent Skill Level. Skilled Professional.

  • Internet Browsing and Research Skills
  • Excellent Skill Level. Skilled Professional.

  • Leadership
  • Excellent Skill Level. Skilled Professional.

  • Learning new skills rapidly
  • Excellent Skill Level. Skilled Professional.

  • Logic and Reasoning
  • Excellent Skill Level. Skilled Professional.

  • Math skills
  • Good Quality Skills. Regular Use or Capability.

  • Organization and Planning
  • Excellent Skill Level. Skilled Professional.

  • Problem Solving Ability
  • Excellent Skill Level. Skilled Professional.

  • Reliability and Results
  • Very Good Skill Level. High Usage or Capability.

  • Self-Management
  • Very Good Skill Level. High Usage or Capability.

  • Speed of Work and Output
  • Very Good Skill Level. High Usage or Capability.

  • Teamwork
  • Very Good Skill Level. High Usage or Capability.

  • Typing Speed
  • Very Good Skill Level. High Usage or Capability.

  • Work Ethic
  • Very Good Skill Level. High Usage or Capability.


  • General Experience

    No experience..

English

    Editorial Experience
  • Average Quality Skills.

  • Punctuation and Editing
  • Good Quality Skills. Regular Use or Capability.

  • Reading & Comprehension
  • Very Good Skill Level. High Usage or Capability.

  • Research and Compilation
  • Very Good Skill Level. High Usage or Capability.

  • Speaking English
  • Very Good Skill Level. High Usage or Capability.

  • Spelling and Grammar
  • Very Good Skill Level. High Usage or Capability.

  • Write as if English is First Language
  • Very Good Skill Level. High Usage or Capability.

  • Writing (Do Not Exaggerate)
  • Very Good Skill Level. High Usage or Capability.

  • Writing Experience in English
  • Very Good Skill Level. High Usage or Capability.

  • Writing Style (Well Written)
  • Good Quality Skills. Regular Use or Capability.


  • English Experience

    No experience..

Filipino

    Speaking Filipino
  • Exceptional Quality Skill Level. Expert.

  • Writing
  • Exceptional Quality Skill Level. Expert.


  • Filipino Experience

    No experience..

Spanish

    Speaking Spanish
  • No Skill or Experience. Unfamiliar.

  • Writing
  • No Skill or Experience. Unfamiliar.


  • Spanish Experience

    No experience..

Marketing

    Advertising
  • Average Quality Skills.

  • Article Writing and Re-Writing
  • Awareness but no Skill or Experience.

  • Blogging
  • Awareness but no Skill or Experience.

  • Branding
  • Awareness but no Skill or Experience.

  • Content Management
  • Awareness but no Skill or Experience.

  • Copywriting
  • Awareness but no Skill or Experience.

  • Email Marketing
  • Good Quality Skills. Regular Use or Capability.

  • Facebook Marketing
  • Good Quality Skills. Regular Use or Capability.

  • Google AdSense
  • Awareness but no Skill or Experience.

  • Google Webmaster
  • Awareness but no Skill or Experience.

  • Keyword Tools and Research
  • Awareness but no Skill or Experience.

  • Marketing Plans
  • Some Experience. Below Average Skills.

  • SEO
  • Average Quality Skills.

  • Social Media Marketing
  • Average Quality Skills.

  • Telephone and Telemarketing
  • Good Quality Skills. Regular Use or Capability.

  • Traffic Geyser
  • Awareness but no Skill or Experience.

  • Video Marketing, YouTube etc.
  • Awareness but no Skill or Experience.


  • Marketing Experience

    No experience..

Webmaster

    Analytics (Other)
  • No Skill or Experience. Unfamiliar.

  • Autoresponders
  • No Skill or Experience. Unfamiliar.

  • Bing Webmaster Tools
  • No Skill or Experience. Unfamiliar.

  • CPanel
  • No Skill or Experience. Unfamiliar.

  • CSS
  • No Skill or Experience. Unfamiliar.

  • Drupal
  • No Skill or Experience. Unfamiliar.

  • FTP
  • No Skill or Experience. Unfamiliar.

  • Google Analytics
  • No Skill or Experience. Unfamiliar.

  • Google Webmaster Tools
  • No Skill or Experience. Unfamiliar.

  • HTML
  • No Skill or Experience. Unfamiliar.

  • Joomla
  • No Skill or Experience. Unfamiliar.

  • Linux
  • No Skill or Experience. Unfamiliar.

  • Magento
  • No Skill or Experience. Unfamiliar.

  • Managing Servers
  • No Skill or Experience. Unfamiliar.

  • MySQL Database Backup
  • No Skill or Experience. Unfamiliar.

  • Theme Mods
  • No Skill or Experience. Unfamiliar.

  • WAMPP
  • No Skill or Experience. Unfamiliar.

  • Web Pages
  • Awareness but no Skill or Experience.

  • Woocommerce
  • No Skill or Experience. Unfamiliar.

  • Wordpress
  • No Skill or Experience. Unfamiliar.

  • XAMPP
  • No Skill or Experience. Unfamiliar.


  • Webmaster Experience

    No experience..

Graphics and Design

    Adobe After Effects
  • No Skill or Experience. Unfamiliar.

  • AutoCAD
  • No Skill or Experience. Unfamiliar.

  • Autodesk 3ds Max
  • No Skill or Experience. Unfamiliar.

  • Blender
  • No Skill or Experience. Unfamiliar.

  • Cartoon or Character Drawing
  • No Skill or Experience. Unfamiliar.

  • Cinema 4D
  • No Skill or Experience. Unfamiliar.

  • Coreldraw
  • No Skill or Experience. Unfamiliar.

  • Digital Art
  • No Skill or Experience. Unfamiliar.

  • Dreamweaver
  • No Skill or Experience. Unfamiliar.

  • Fireworks
  • No Skill or Experience. Unfamiliar.

  • Flash
  • No Skill or Experience. Unfamiliar.

  • Illustrator
  • No Skill or Experience. Unfamiliar.

  • InDesign
  • No Skill or Experience. Unfamiliar.

  • Logo Design
  • No Skill or Experience. Unfamiliar.

  • Maya
  • No Skill or Experience. Unfamiliar.

  • Motion Graphics
  • No Skill or Experience. Unfamiliar.

  • Photoshop
  • No Skill or Experience. Unfamiliar.

  • Web Page Design
  • No Skill or Experience. Unfamiliar.


  • Graphics Experience

    No experience..

Programming

    Ajax
  • No Skill or Experience. Unfamiliar.

  • Android Development
  • No Skill or Experience. Unfamiliar.

  • ASP.NET
  • No Skill or Experience. Unfamiliar.

  • C#
  • No Skill or Experience. Unfamiliar.

  • C++
  • No Skill or Experience. Unfamiliar.

  • Coldfusion
  • No Skill or Experience. Unfamiliar.

  • Database SQL/MySQL
  • No Skill or Experience. Unfamiliar.

  • Database Others
  • No Skill or Experience. Unfamiliar.

  • Delphi
  • No Skill or Experience. Unfamiliar.

  • Flex
  • No Skill or Experience. Unfamiliar.

  • Game Development
  • No Skill or Experience. Unfamiliar.

  • Javascript
  • No Skill or Experience. Unfamiliar.

  • iOS Development
  • No Skill or Experience. Unfamiliar.

  • Java
  • No Skill or Experience. Unfamiliar.

  • JQuery
  • No Skill or Experience. Unfamiliar.

  • Mobile Website Development
  • No Skill or Experience. Unfamiliar.

  • Objective C
  • No Skill or Experience. Unfamiliar.

  • OpenGL
  • No Skill or Experience. Unfamiliar.

  • Oracle
  • No Skill or Experience. Unfamiliar.

  • Perl
  • No Skill or Experience. Unfamiliar.

  • PHP
  • No Skill or Experience. Unfamiliar.

  • Python
  • No Skill or Experience. Unfamiliar.

  • Ruby
  • No Skill or Experience. Unfamiliar.

  • Visual Basic
  • No Skill or Experience. Unfamiliar.

  • XCode
  • No Skill or Experience. Unfamiliar.


  • Programming Experience

    No experience..

Business and Finance

    Accounting and Bookkeeping
  • Average Quality Skills.

  • Budgeting & Forecasting
  • Awareness but no Skill or Experience.

  • Business Analysis
  • Awareness but no Skill or Experience.

  • Business Plans
  • Awareness but no Skill or Experience.

  • Corporate Strategy
  • Awareness but no Skill or Experience.

  • Financial Analysis
  • Awareness but no Skill or Experience.

  • Financial Forecasting
  • Awareness but no Skill or Experience.

  • Financial Management
  • No Skill or Experience. Unfamiliar.

  • Inventory Management
  • Average Quality Skills.

  • Inventory Research
  • Average Quality Skills.

  • Negotiaition Skills
  • Good Quality Skills. Regular Use or Capability.

  • Payroll
  • Awareness but no Skill or Experience.

  • Peachtree
  • No Skill or Experience. Unfamiliar.

  • Project Management
  • No Skill or Experience. Unfamiliar.

  • Strategic Planning
  • No Skill or Experience. Unfamiliar.

  • Tax Preparation
  • No Skill or Experience. Unfamiliar.


  • Business and Finance Experience

    No experience..

Administration

    Customer Support
  • Exceptional Quality Skill Level. Expert.

  • Data Entry
  • Good Quality Skills. Regular Use or Capability.

  • Event Planner
  • Awareness but no Skill or Experience.

  • Medical Transcription
  • Awareness but no Skill or Experience.

  • Research
  • Good Quality Skills. Regular Use or Capability.

  • Telephone Handling
  • Exceptional Quality Skill Level. Expert.

  • Time Management
  • Good Quality Skills. Regular Use or Capability.

  • Travel Planning
  • No Skill or Experience. Unfamiliar.


  • Administration Experience

    No experience..

Real Estate

    Ad Posting and Marketing
  • Good Quality Skills. Regular Use or Capability.

  • Direct Mail Marketing
  • Some Experience. Below Average Skills.

  • Prospecting
  • Good Quality Skills. Regular Use or Capability.

  • REO Asset Management
  • Good Quality Skills. Regular Use or Capability.

  • Telephone Support
  • Good Quality Skills. Regular Use or Capability.

  • Transaction Processing
  • Above Average Quality Skills. Experienced.

  • Trustee Sale Tracking
  • No Skill or Experience. Unfamiliar.


  • Real Estate Experience

    No experience..

Media Production

    Adobe Premiere
  • No Skill or Experience. Unfamiliar.

  • Audacity
  • No Skill or Experience. Unfamiliar.

  • Audio Production and Editing
  • No Skill or Experience. Unfamiliar.

  • Camtasia or Screenflow
  • No Skill or Experience. Unfamiliar.

  • Final Cut Pro
  • No Skill or Experience. Unfamiliar.

  • Media Encoding
  • No Skill or Experience. Unfamiliar.

  • Video Editing
  • No Skill or Experience. Unfamiliar.

  • Sony Vegas
  • No Skill or Experience. Unfamiliar.


  • Media Production Experience

    No experience..

Applications

    Apple Keynote
  • Awareness but no Skill or Experience.

  • Apple Numbers
  • Awareness but no Skill or Experience.

  • Apple Pages
  • Awareness but no Skill or Experience.

  • Email
  • Very Good Skill Level. High Usage or Capability.

  • Google Docs
  • Very Good Skill Level. High Usage or Capability.

  • MS Excel
  • Above Average Quality Skills. Experienced.

  • MS Outlook
  • Above Average Quality Skills. Experienced.

  • MS Power Point
  • Above Average Quality Skills. Experienced.

  • MS Word
  • Good Quality Skills. Regular Use or Capability.

  • Open Office
  • Good Quality Skills. Regular Use or Capability.

  • Thunderbird
  • Awareness but no Skill or Experience.